Returns & Refunds
Changed your mind or received the wrong item? You can return it within 7 days of delivery.
Last updated
7-day return policy
You can return a product within 7 days of delivery if it is unused and in its original packaging, with all accessories, manuals and free gifts included.
For hygiene reasons, skincare and beauty products can only be returned if they are unopened and still sealed.
Items that can't be returned
- Opened skincare, beauty or personal-care products
- Items damaged after delivery or through misuse
- Products missing their original box, accessories or seals
How to request a return
- Contact us within 7 days on 01718116799 or lagbe.xyz@gmail.com with your order number.
- Tell us the reason and, if the item is faulty or wrong, send a photo.
- We arrange pickup through Steadfast Courier or tell you where to drop it off.
- Once we receive and check the item, we process your refund or replacement.
Refunds
- bKash / Nagad payments are refunded to the same account.
- Card payments are refunded to the same card.
- Cash on Delivery orders are refunded by bKash or Nagad to a number you choose.
Refunds are usually completed within 5–7 business days after we receive the returned item.
If the item was wrong, damaged or faulty, the return is free. For change-of-mind returns, the delivery charge is not refunded.
Frequently asked questions
How many days do I have to return a product?
7 days from delivery, as long as the product is unused and in its original packaging.
Can I return opened skincare?
No. For hygiene reasons, skincare can only be returned if it is unopened and sealed.
How do I get my refund for a Cash on Delivery order?
We refund COD orders by bKash or Nagad to a mobile number you choose.
Still need help?
Our team replies 9am – 9pm, every day.