Warranty
Every product on Lagbe is genuine and comes from the brand or an authorised distributor, so warranty is honoured as stated on its product page.
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Warranty types
Each product page lists its warranty under Specifications. Common types:
- Brand warranty — claimed at the brand's authorised service centre in Bangladesh.
- Distributor warranty — claimed through the authorised importer; Lagbe can help you send it in.
- No warranty — usually skincare and accessories; these are still covered by our 7-day return policy.
How to make a claim
- Keep your order number (from your SMS) and the warranty card, if one was included.
- Contact the brand's service centre, or contact us and we'll guide you.
- Describe the problem — photos or a short video help.
What warranty doesn't cover
- Physical damage, liquid damage or burns
- Damage from using the wrong charger or voltage
- Repairs or opening by an unauthorised person
- Normal wear such as scratches or battery ageing
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